Shipping & Returns

For any questions please contact us through our contact us form or by calling 707-681-2911.

No matter which way you ship, remember to make sure that someone 21 or older is available to receive your package on the first delivery attempt. 

We cannot ship to the following states: Alabama, Arkansas, Delaware, Michigan, Mississippi, South Dakota and Utah. Please visit our FAQ page "Where We Ship" for more details on the states we can ship to and the shipping options available in those states.  

Preserving the integrity of your wine during shipping is a responsibility we take very seriously at SommSelect and at this time we are currently using our updated Summer Shipping options. Processing and shipping timelines are likely to be longer than usual due to holds caused by extreme heat. Please review our Summer Shipping options below.

If your order is eligible for shipping during this time, please allow 7-14 days for orders to be processed by our fulfillment center. We use a third-party shipping company to get your wines to you. A 1% insurance fee will be added to the shipping fee at checkout, this is to cover your order if it is damaged or lost while in transit.

Hold States: 

Due to the extreme heat that persists for the majority of the summer season, we will not be offering shipping to these states starting June 24th - until the fall when temperatures cool down.

Hold States: Tennessee, Texas*, Florida, Georgia, North Carolina, South Carolina, Oklahoma, Louisiana, Kansas and Nevada. 

You can select either our Build a Case or Summer Hold option. All orders will be shipped in the fall when the temperatures have decreased and it is safe to ship. This will be available for Daily Discovery, Wine Shop, Concierge and Build a Case shipments.

For Wine Club members, all shipments will automatically placed on hold for the summer and shipped in the fall when the temperatures have decreased and it is safe to ship.

*If you live in a PWD service area in Texas, we will continue to ship to you throughout the summer season. To see if your zip code is covered by PWD, please review our FAQ article titled: Premium Wine Delivery in Texas

Safe Summer Shipping: 

For non-Hold States, will continue to ship orders while taking additional precautions to protect your wine during transit. If the average temperature in your state exceeds 85 degrees, there will be a temporary Extreme Heat Hold placed on all orders traveling to the state. These shipments will be released as soon as temperatures have dropped below 85 degrees. This applies to all Wine Shop, Concierge, Build a Case, and Wine Club shipments. 

Extreme Heat Holds:

Every week, our team evaluates the 7 to 10 day forecast from the National Weather Service to determine if we can ship wine safely to your state. When temperatures reach 85 degrees, Ground and Climate Controlled Ground shipping cannot guarantee your wine will be safe in transit. If it is not safe to ship, we will hold until the following week, when temperatures will be reevaluated.

If your state is under an Extreme Heat Hold, you'll be notified via email. You will receive tracking information for your wine when it has been deemed safe to ship.

Please click on the paragraph header to see what states are currently on Extreme Heat Hold. 

Ground + Safe Summer Shipping 

During the summer shipments will include thermal packaging, and ice packs. Safe Summer Shipping will be an additional $20 fee added to the standard ground shipping fee at the time of checkout. For orders over $300, the flat rate shipping fee will be waived but the Safe Summer Shipping fee will still be applied. Only Available in Non-Hold States West of the Rockies

$20 flat rate fee + $20 safe summer shipping 

Climate Control Ground + Safe Summer Shipping 

During the summer shipments will include transit via temperature controlled trucks to a local shipping gateway in your region, thermal packaging, and ice packs. Safe Summer Shipping will be an additional $20 fee added to the standard ground shipping fee at the time of checkout. For orders over $300, the flat rate shipping fee will be waived but the Safe Summer Shipping fee will still be applied. Only Available in Non-Hold States East of the Rockies

$25 flat rate fee + $20 safe summer shipping 

Summer Hold:

Your wine will be held in our climate-controlled warehouse for shipping in the Fall. Due to the volume of Summer Holds, requests for earlier shipments cannot be granted.

$1 per bottle + pre-paid shipping ($20 or $25 depending on what state you are shipping to)

Build a Case - HOLD 

If you want to still continue to build your cases over the summer but do not want to worry about shipping in heat, you can select the Build a Case - HOLD option at checkout. We will consolidate all of your Build a Case order from over the summer and have them shipped to you in the Fall. Due to the volume of holds, requests for earlier shipments cannot be granted. The standard 1% insurance will remain the same for this option.

Build a Case

For those interested in continuing to have their Build a Case orders shipped throughout the summer, you can select the Build a Case option at checkout. These orders will be consolidated and shipped to you once you have completed a full case (12 bottles) or reached your 60-day holding limit. These shipments will ship via the standard ground option for your state with our Safe Summer Shipping protection to protect your wine during transit. 

$1 per bottle + 1% insurance

Regardless of your chosen shipping method, remember to make sure that someone 21 or older is available to receive your package on the first delivery attempt. After delivery attempt #1, we cannot guarantee the temperature protection of your wine. SommSelect is not liable for damage caused by missed deliveries and cannot refund or replace items.

Ground orders are packed and shipped out on Monday through Thursday. When orders are processed, an automatic email will be sent to you which includes tracking information. Tracking information will be updated once the national carrier scans the package. Flat rate shipping of $20 or $25 for orders less than $300 depending on the state you are shipping to.

With the Climate-Controlled Ground shipping method, wines are packed and shipped each Friday in a climate-controlled truck headed to the local shipping gateway in your region. Tracking information is sent to customers via email once the package is labeled by our 3rd party shipping company. Once the package arrives at the local shipping gateway, your wine is handed off to your local carrier for its final transit via standard ground to your delivery address; this is when your tracking information will update. Total time for delivery from the time the package leaves our warehouse is approximately 5 to 10 days, assuming there are no delays. Flat rate fee of $25 for orders less than $300.

*Required and only available for orders shipping to AZ, NJ & TX

Is a $10 monthly subscription that allows you the flexibility to build a custom case of wine. Build a Case members have 60 days to complete their case. Once a case is completed at 12 bottles or hits the 60-day holding period, the wine in stock will be shipped via the standard ground shipping option in the state selected. For more information on how our Build a Case program works, please click here. 

Arizona - Wine2U is a refrigerated wine delivery service used for all orders shipped to AZ. These orders are shipped on Fridays with our Climate Control Ground orders. 

Texas - Premium Wine Delivery or PWD - keeps orders in a climate-controlled environment for their entire journey. You will receive an email from PWD which includes a tracking number, and they will also contact you personally to arrange delivery when it is convenient for you! These orders are shipped on Fridays with our Climate Control Ground orders.  

Alaska & Hawaii - All orders shipping to Alaska and Hawaii will be shipped via 2-Day Air, and shipping rates will be calculated based on carrier rates. Please note that not all services are available in these states due to the specialized shipping required. 

Local pickups are available to our local Bay Area community via appointment only. 

Please schedule your pick-up at least 2 business days in advance to ensure that there is someone at the office to coordinate your pick-up and the warehouse has sufficient time to prepare your wines. If order(s) are not picked up within 60 days, they will be shipped to the address on file and standard shipping rates will apply.

To schedule a pick-up please click this link: https://calendly.com/sommselect-185/15min

For more details regarding Local Pick-up, please visit our FAQ Help Desk. 

Check out our FAQ Help Desk for more information about, well, everything!

Packages are generally returned to our facility due to no one of age being present to sign for the delivery or no one being present at all that the time of delivery. Shipping carriers will attempt to deliver a package 3 times with a proper signer present. Upon the 3rd delivery attempt if no one is available, the shipping carrier will return the shipment to our facility. The package return process can take up to 6 weeks to fully process back into our warehouse inventory.

Any packages that are returned and processed will carry a $25 re-ship fee to be shipped back to you. No packages will be reshipped until that process is completed and a new shipping process is activated. If you are interested in having your package re-shipped to you, please reach out to our customer service team to request a re-ship.

Any package returned to us without a request from the customer to reship it will automatically be restocked back into our warehouse inventory. Unless the package being returned is a direct result of a SommSelect error, no refund will be given. Once the package is restocked, a credit for the return will be issued minus a $25 restocking fee.

If a package or product is damaged please follow the instructions in our “What do I do if my package was delivered damaged?” FAQ article and contact the customer service team. Credits on file and or refunds for damaged package or products are handled on a case-by-case basis.

It is the responsibility of the customer/purchaser to ensure the shipping address provided during the checkout process is accurate and up to date.  We understand mistakes happen, in the event a purchase is associated with a past or inaccurate address and we are able to reship to your proper address a $25 address change fee will apply. If a package requires reshipment across state lines a $25 restocking fee will apply as the package will be returned to our facility and the process would need to start over; a re-ship fee of $25 will ALSO apply to packages that require rerouting or re-shipping across state lines.