Shipping & Returns

For any questions please contact us through our contact us form or by calling 707-681-2911.

No matter which way you ship, remember to make sure that someone 21 years of age or older is available to receive your package on the first delivery attempt. 

We cannot ship to the following states: Alabama, Arkansas, Delaware, Maine, Michigan, Mississippi, South Dakota and Utah. Please visit our FAQ page "Where We Ship" for more details on the states we can ship to and the shipping options available in those states.

All orders shipping to Alaska and Hawaii will be shipped via 2-Day Air, and shipping rates will be calculated based on carrier rates. Please note that not all services are available in these states due to the specialized shipping required.  

Click here for additional information on Hot and Cold hold weather updates.

Protecting the integrity of your wine in transit is something we take seriously, and this year we've expanded our options to keep your wine safe even in the hottest weather.

What's New: Cold Pack Shipping

We now offer insulated packaging and ice packs combined with climate-controlled shipping. This upgraded option allows us to safely ship wine in outdoor temperatures up to 95°F — a significant increase from our previous 85°F threshold — so more orders can move without delay. Standard packaging is still available, however  your order may be subject to longer heat holds.

How Safe Summer Shipping Works:

• Every week, our team reviews the 7-to-10-day forecast from the National Weather Service for your destination state.
• Standard packaging shipments are placed on a temporary Extreme Heat Hold if average temperatures are forecast to exceed 85°F at the time of delivery and are released once temperatures drop back down.
• Cold Pack shipments can safely travel in temperatures up to 95°F, helping you avoid extended holds during peak summer heat. If temperatures are forecast to exceed 95°F, Cold Pack shipments will also be held until conditions improve.
• This policy applies to all Wine Shop, Concierge, and A Case at Your Pace orders. All Wine Club shipments are sent via Cold Pack shipping.
• If your state is placed under an Extreme Heat Hold, we’ll email you once your order is cleared to ship, and that email will include your tracking information

Please allow 3-10 business days for eligible summer orders to be processed by our fulfillment center. A 1% insurance fee is added to the shipping cost at checkout to cover your order in the rare case it is lost or damaged in transit.

Specialty Carriers:

Arizona - Wine2U is a refrigerated wine delivery service used for all orders shipped to AZ. These orders are shipped on Fridays. Once Wine2U receives your wine at their Mesa, AZ warehouse, they will contact you directly via phone or text to schedule a specific delivery window. Because this transit is entirely climate-controlled, Wine2U orders are not subject to weather holds.

Alaska and Hawaii - All orders shipping to Alaska and Hawaii will be shipped via 2-Day Air, and shipping rates will be calculated based on carrier rates. Please note that not all services are available in these states due to the specialized shipping required. Because 2-Day Air shipping avoids exposure to hot weather, Alaska and Hawaii orders are not subject to weather holds.

Disclaimer: If you wish to override any weather holds and ship your order, we can do so upon your request. However, please note that we are not responsible for any heat-related damage caused by a request to ship a weather-held order.

View our color-coded map to see your estimated transit time to your state.

Ground orders are packed and shipped out on Monday through Friday. When orders are processed, an automatic email will be sent to you which includes tracking information. Tracking information will be updated once the national carrier scans the package. Please allow 3-10 business days for orders to be processed by our fulfillment center.

Packages are generally returned to our facility due to no one of age being present to sign for the delivery or no one being present at all that the time of delivery. Shipping carriers will either attempt delivery again or reroute the package to a hold for pickup location. Upon failure of delivery attempts or pickup at a hold location, the shipping carrier will return the shipment to our facility. The package return process may take multiple weeks to fully process back into our warehouse inventory.

Any returned packages may be subject to a $25.99 fee to be reshipped or restocked for a refund. If you are interested in having your package reshipped or restocked, please reach out to our customer service team to make a request.

Federal law requires an adult 21 or older to physically sign for the package upon delivery. Carriers are not allowed to leave wine on a porch, doorstep, or with a minor under any circumstances.

We highly recommend shipping your order to a business or work address. Businesses almost always have an adult available during standard delivery hours, ensuring you get your wine on the first attempt.

Please submit a an email to the customer service team (info@sommselect.com) right away if an order was delivered damaged. We will do our best to replace damaged items or refund you if needed.

We will file a claim with the carrier on your behalf. If possible, we greatly appreciate any photos of the damaged shipment, as it helps with the claim process.

It is the responsibility of the customer/purchaser to ensure the shipping address provided during the checkout process is accurate and up to date.  If you selected the incorrect shipping address at checkout, please reach out to our customer service team. Depending on the status of your order we will either update the address or request a reroute of the package. Re-route requests with shipping carriers may be subject to a fee.

 Disclaimer: Carrier re-route requests are not guaranteed and can take up to 48 hours to take effect resulting in later delivery times.

Questions? Contact us anytime through our Contact Us form or call 707-681-2911.