Shipping & Returns

Shipping

For any questions please contact us by emailing SommSelect or by calling 707-368-5368.

No matter which way you ship, remember to make sure that someone 21 or older is available to receive your package on the first delivery attempt.


SHIPPING OPTIONS (Fall, Winter & Spring)


Please allow 7-14 days for orders to be processed by our fulfillment center. We use a third-party shipping company to get your wines to you.


Ground


Ground orders are packed and shipped out on Monday and Wednesday. When orders are processed an automatic email will be sent to you which includes tracking information. Tracking information will update once UPS has possession of the package. 


Flat rate fee of $20 for orders West of the Rocky Mountains and $25 for orders East of the Rocky Mountains. 


*In some states this option is not available.


Climate Controlled Ground


With the Climate-Controlled Ground shipping method, wines are packed and shipped each Friday in a climate-controlled truck headed to the local shipping gateway in your region. Tracking information is sent to customers via email once the package is labeled by our 3rd party shipping company. Once the package arrives at the local shipping gateway, your wine is handed off to your local carrier for its final transit via standard ground to your delivery address; this is when your tracking information will update. Total time for delivery from the time the package leaves our warehouse is approximately 5 to 10 days, assuming there are no delays.


Flat rate fee of $25. 


Build a Case:


Is a $10 monthly subscription that allows you the flexibility to build a custom case of wine. Build a Case members have 60 days to complete their case. Once a case is completed at 12 bottles or hits the 60-day holding period, the wine in stock, it will be shipped. For more information on how our Build a Case program works, please click here


Specialty Carriers:


Arizona - Wine2U is a refrigerated wine delivery service used for all orders shipped to AZ. These orders are shipped on Fridays with our Climate Control Ground orders. 


Texas - Premium Wine Delivery or PWD - keeps orders in a climate-controlled environment for their entire journey. You will receive an email from PWD which includes a tracking number, and they will also contact you personally to arrange delivery when it is convenient for you! These orders are shipped on Fridays with our Climate Control Ground orders.  


South Dakota - Bodega is a third-party wine shipping company used for shipments to SD. Orders are processed in our warehouse and picked up weekly on Tuesday. Tracking is sent directly from Bodega once orders are shipped. If you need to make adjustments to your shipment please contact Bodega Shipping Co. 


Local Pick-up 


Local pickups are available to our local Bay Area community via appointment only. 


Please schedule your pick-up at least 2 business days in advance to ensure that there is someone at the office to coordinate your pick-up and the warehouse has sufficient time to prepare your wines. If order(s) are not picked up within 60 days, they will be shipped to the address on file and standard shipping rates will apply.


To schedule a pick-up please click this link: https://calendly.com/sommselect-185/15min


For more details regarding Local Pick-up, please visit our FAQ Help Desk. 


Have a question about our shipping options?


Check out our FAQ Help Desk for more information about, well, everything!



Returns

Please reach out to our customer service team if you have a shipment that was returned to us and we will be happy to assist you with your order.